Frequently Asked Questions (FAQ) – birthdaycardhappy.com
Ordering & Payments
Q: How do I place an order?
A: Simply browse our Papyrus card collection, add items to your cart, and proceed through our secure checkout process.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details.
Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 1-2 business days. Delivery times:
- Standard: 3-5 business days (USA)
- Express: 2-3 business days (+$7.95)
- International: 7-14 business days
Q: Do you offer free shipping?
A: Yes! Enjoy free standard shipping on all orders over $50 in the continental U.S.
Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email once your order ships.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days for unused cards in original condition. Original shipping fees are non-refundable.
Q: How do I initiate a return?
A: Visit the Returns section in your account dashboard at birthdaycardhappy.com to start the process.
Q: What if my card arrives damaged?
A: Contact us within 48 hours with photos of the damage for a replacement or refund.
Products
Q: Are Papyrus cards recyclable?
A: Many of our cards use recycled materials. Check individual product descriptions for eco-friendly details.
Q: Do cards come with envelopes?
A: Yes, all cards include matching high-quality envelopes.
Q: Can I request a custom message?
A: Currently we don’t offer customization, but many cards have blank interiors for personal notes.
Account
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the emailed instructions.
Q: Can I modify my order after placing it?
A: Contact us immediately if your order hasn’t shipped. We process orders quickly, so changes aren’t always possible.
Corporate & Bulk Orders
Q: Do you offer bulk discounts?
A: Yes! Contact us through our website for orders of 25+ cards.
For additional questions not covered here, please visit our Help Center at birthdaycardhappy.com. Our customer service team typically responds within 24 business hours.
Note: Policies may be updated periodically. Please refer to our website for the most current information.